Drone Parts Garage (“we” and “us”) is the operator of (https://www.dronepartsgarage.com.au) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3.3 Incorrectly Published Product Details
While every attempt is made to have accurate information on our website, Drone Parts Garage is not liable for any issues that may result from incorrect product details published on the Drone Parts Garage web site. Please note that specifications and prices may change without notice. For confirmation of specifications, pricing or availability; please contact Drone Parts Garage customer service directly.
4. DELIVERY TERMS
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. TRACKING AND LOST SHIPMENTS
If you select “Free Shipping”, Drone Parts Garage will send your packages with Australia Post. Depending on the type of Australia Post service chosen by Drone Parts Garage, the package may show receipt by the Australia Post, but may not show any tracking information after it was received by the Australia Post. Even mail service types that typically provide full tracking information to your location may sometimes not show any information beyond the Australia Post receiving the package. Drone Parts Garage has no influence or control over the internal processes of Mail Carriers or the local postal system of your country. Drone Parts Garage cannot be held liable for any mistakes made by a Mail Carrier or your local country’s postal service.
If the tracking information for your package shows receipt by any of Drone Parts Garage’s mail carriers, Drone Parts Garage is not responsible if your package never arrives at your location. No refunds will be provided if your package is lost in the mail system either in Australia or in your destination country. Almost all packages sent by Drone Parts Garage reach their recipient. Please contact the Mail Carrier directly if there is a shipping issue or claim.
6. DUTIES & TAXES
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Drone Parts Garage encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Drone Parts Garage at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. SHIPPING INSURANCE
9.2 Canceled Order Refunds
All orders that are declined by us due to a) violation of any of our shipping rules; or b) suspected fraud, are automatically voided with your method of payment and canceled. In most cases, you will be notified of any order cancellations.
10. CUSTOMER SERVICE
For all customer service inquiries, please email us at email@example.com